Thursday, January 31, 2008

You wouldn't.....

... like me when I am angry.

Yesterday morning, I awoke to find that the rear window of my car was smashed. Vandalism? A freak accident as a result of a badly surfaced road spewing gravel everywhere and a boy racer speeding past? Who knows?

I search for my insurance details to find out whether I might have some sort of windscreen cover that might actually apply to the back window of the car as well as the front window... seems like a long shot, but it just might work.

Eventually I give up looking for my documents and phone the insurance company and play the "dumb" card, which isn't hard to do!! It transpires that I DO indeed have cover for the window, but I have to pay seventy pounds (140USD) excess, and the lovely tinting will have to be paid for out of my own pocket.... not cheap.

The insurance company give me another number to ring at the RAC. I phone them and a VERY helpful chap talks me through the process with the consummate skill of a genuine teleprompted sales operative. Someone will ring me to book it in to RAC Windscreens.

The call comes.... they don't have the glass in stock, despite their claim (We stock glass for more than 10,000 vehicles)....... it will be there tomorrow morning, but I can take my car down there and it will be locked up overnight and secure. I agree and take the car down there. I leave it with them.

This morning they call me to tell me that they have ordered the wrong glass because my car is non-standard and has a spoiler across the top of the window, which was added after it was made, which is absolute bullshit, but I am in no mood to argue..... In a deja vue-esque twist of fate, the correct glass will be there tomorrow morning, despite their claim that (We stock glass for more than 10,000 vehicles) or indeed their claim that (Our staff are highly trained and their work is guaranteed)....

What I can't understand is:

a) If they had the car all day yesterday, and coupled with the fact that I pointed out that this model of Honda is ALWAYS a problem, they didn't bother to check what they were ordering against the car they had in their possession.

b) How can a piece of glass which apparently isn't made, because the car has been modified after sale, be made available by tomorrow morning? It can't can it? They've just simply ordered the wrong one haven't they?

c) Would I go there out of choice or recommend their services to anyone other than my worst enemy...... not on your Nelly!!

1 comment:

  1. surprise....I accidentaly found you
    after yesterday mentioning you - find me on spineyextra etc

    take care