Tuesday, January 03, 2006

Ding dong merrily on high....

Call centre madness.

Some time ago, when I rebuilt my computer, I had to phone the bank in order to obtain a new security code, so I could continue to use internet banking.

The plan is, that you are limited to only being able to use the internet banking on the computer that uses this security code (which they post out to you).

Well, like a fool, I managed to get my password wrong whilst making this important phone call. The normal procedure is that your internet banking is then suspended, and you have to make a few phone calls and write a letter, and they reinstate it.

For some reason, they simply deleted all my internet banking details, and I had to reregister for the whole package again.

So far, so good.

I received a letter saying that my account was set up and ready to use, and that I needed to call this number and they would set up a password and send out the security code.

I phone the number.....

I am transferred between three separate departments.

I am placed on hold five times.

I have to give my personal details three times.

I am on the phone for the trifling time of forty minutes!!

What the hell is all that about?

Royal Bank of Scotland, if you are reading this.... You bunch of arses!!

I have been back at work today. The first day back. I already feel like I have flu. Damn their poxy air conditioning!!

I have made a bid to curtail my apathy and procrastination. I sorted the post out. Mailed the taxes. Booked my car in for the necessary service and testing. I cooked an evening meal. Spent two hours playing SSX On Tour.... Old habits die hard indeed. How can anyone resist snowboarding to Iron Maiden and Motorhead??

Tomorrow I am staying home, because:
a) My car is going into the garage for the day.
b) I still have personal taxes to do.
c) I still have my business accounts to do for December.
d) I currently have no contract, and as such shouldn't really be at work (at least that's my excuse and I am sticking to it).

Movie quote of the day:

"Always with the negative waves Moriarty, always with the negative waves."

9 comments:

  1. Bank of Scotland, bunch of arse indeed, likewise Abbey, in fact most telephone services apart from Virgin credit cards who were very good when I phoned them the other day.( and they knocked a 30 quid charge on the head)

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  2. Do what I did - transfer to a Canadian bank.

    On the bright side, enjoy the fact that you probably did a world tour via the call centres - around the world in 40 minutes.

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  3. Is there anyone who actually likes banks???? Even in this little corner of the world the story is the same frustrating tale of woe!

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  4. Well, at least the call is done and out of the way...And hopefully, tomorrow you can say that about the other tasks you have planned. Hang in their hon, it has to get better.

    Sandi

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  5. I'm still in a festive mood so I had to add another comment.

    What did you expect from the Bank Of Scotland - let's face it - it's all style and no substance after all, it is a McBank.

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  6. I'm glad to hear you got so much accomplished. The Royal Bank of Scotland sounds like it sucks. I bank at a teeny bank in my area that only has 6 branches. When I call, they know us by name, even our loan officer. That's hard to find nowadays. Have a good one!

    evefading

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  7. Lets face it Foxy you LURVE banks, after all one does does your meagre wage.

    Now the Inland Revenue, there is an organisation to fear and loathe. But that's another story.

    Enjoy your day off...and dare I say that this burst of energy on your behalf almost sounds like a New Years resolution in some form?

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  8. one of my biggest pet peeves in this entire world is automated teleprompters. I hate them...I miss the world of getting in touch with ACTUAL people...oh well. Have a lovely day! -rey

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  9. Yuck. I hate it when they have to transfer you all over the place. And Spice is closer to right than any of us want to know.

    Take care of yourself, you come down with the flu and contracts or no you're not going to be able to work.

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